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Terms and Conditions

1. Concepts and terms

1.1.  Promotion is a period limited by the number of days / hours during which the Seller offers for sale a certain list of Goods under certain conditions of the Seller.

1.2.  Order - a duly completed request of the Buyer for the purchase and delivery to the address specified by the Buyer of the Products selected on the Site.

1.3.  Operator - an employee of the Seller who provides consulting services to Visitors / Users / Buyers of the site.

1.4.  Site visitor - a person who has visited the GRAND FOUETTE online store without the purpose of purchasing products.

1.6.  User - an individual, a site visitor who accepts the terms of use of the site and who wants to place an order on the site.

1.7.  Buyer - an individual, a visitor to the GRAND FOUETTE online store, who accepts the terms of the agreement and who wants to make a purchase in the GRAND FOUETTE online store in order to purchase goods for personal needs.

1.8.  Seller - FOP Yakimchuk Zoya Valerievna Legal address: 79040, Lviv, st.  Paton, 2/4, apartment 71.  Actual address: 79007, Lviv, st.  Veterans, 4

1.9.  GRAND FOUETTE Online Store / Online Store - an Internet site located on the Internet at, where the goods offered by the Seller for purchase are presented, as well as the terms of payment, delivery and return of the goods by the buyer.

1.10.  Website -

1.11.  Seller's Warehouse - Seller's warehouse located at the address: Lviv, st.  Veterans, 4

1.12.  Product - products presented for sale on the Seller's Website.

1.13.  Terms of sale of goods / conditions of purchase, payment, delivery and return of goods, warranty conditions, as well as other existing conditions set forth in this agreement and published on the Site, which may affect the conclusion and execution of this agreement.

1.14.  Customer Service Center is a structural unit of the Seller, which provides consulting services and support to Visitors / Users / Buyers of the site.

2. General provisions

2.1.  The subject of the Agreement is to enable the User to purchase for personal, family, household and other needs not related to the implementation of entrepreneurial activities, the Goods presented in the catalog of the online store.

2.2.  The Seller sells the Products through the online store at

2.3.  A visit for informational purposes does not oblige the Site Visitor to register on the site, place an order and buy the Product in the online store.

2.4.  To place an Order and purchase a Product, the Site Visitor must register on the Online Store Site in accordance with the registration requirements or fill in the required fields for placing an Order without registering.

2.5.  By registering on the Website or placing an Order without registration, the User agrees that all the terms of this Agreement are clear to him and he accepts it completely and unconditionally.

2.6.  By ordering the Goods through the online store, the Buyer agrees to the terms of sale of the Goods set forth in this transaction.  In case of disagreement, the User is not able to place an order and purchase goods in the GRAND FOUETTE online store.

2.7.  The terms of sale of goods, as well as information about the Goods specified in this agreement and presented on the Site, are a public offer in accordance with Art.  633, 641 and ch.  63 of the Civil Code of Ukraine is a public contract (public offer) and is addressed to an indefinite circle of persons, regardless of status (natural person, legal entity, individual entrepreneur) who wish to purchase goods in the online store. 2.8.  The terms of sale of goods can be changed by the Seller unilaterally without notifying the User / Buyer.  The new version of the Terms comes into force from the moment of its publication on the Site, unless otherwise provided.

2.8.1.  By informing the Seller of your data (filling in the mandatory fields during registration (mobile phone number, e-mail, first and last name, city, date of birth, gender) or mandatory fields when ordering the Goods without registration (mobile phone number, e-mail, first and last name  , city, delivery address (branch number of the carrier company or, when delivered by courier - city, street, house and apartment number) The Visitor / User / Buyer of the site agrees to the use of the specified data by the Seller, as well as by third parties engaged by him for the purpose of fulfilling obligations to  Visitors / Users / Buyers of the site, in order to carrying out mailings of an advertising and informational nature, containing information about discounts, future and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information directly related to the fulfillment of the Buyer's obligations under the Public Offer.  By placing an Order, the User / Buyer agrees that the Seller can entrust the execution of the Agreement to a third party, while remaining responsible for its implementation.

2.9.  All rights and obligations in accordance with this agreement arise for the Seller and the Buyer from the moment of the conclusion of the contract for the sale of goods.  The moment of conclusion of the contract for the sale of the Goods is the receipt by the Buyer of an electronic confirmation of the acceptance of the Order for execution and / or from the moment the Operator of the Online Store receives the confirmation by the Buyer of the completed Order by telephone.

2.10.  Obligations under the terms of this agreement are considered fulfilled from the moment the Goods are transferred to the carrier, and the Buyer - from the moment the cost of the Goods is paid and received from the carrier.

2.11.  The user is provided with information support on issues related to the use of the site, ordering, purchase, payment, receipt and return of goods, as well as on other issues related to the Products presented on the Site.

3. Registration on the site

3.1.  Registration on the Site is carried out in the section (tab / link) "Login to your personal account".

3.2.  Registration on the Site is not mandatory for ordering.

3.3.  When registering on the Site, the User / Buyer undertakes to provide reliable and accurate information about himself and his contact information, in order for the Seller to fulfill his obligations to the User / Buyer and deliver the paid goods to him.

3.4.  The Seller is not responsible for the accuracy and correctness of the information provided by the User / Buyer during registration.

3.5.  The User undertakes not to disclose to third parties the login and password specified by the User during registration.

3.6.  The user bears full responsibility for the safety and security of the login and password specified by him during registration on the Site.

3.7.  For all actions performed on his behalf, that is, using his login and password, the Buyer is solely responsible.

4. Checkout

4.1.  The Seller ensures that the Products presented on the Site are available in his warehouse.  The photographs accompanying the Product are simple illustrations and may differ from the actual appearance of the product.  Descriptions accompanying the Product do not claim to be exhaustive and may contain typographical errors.  To clarify information on the Goods, the Buyer, at his own discretion, can contact the Customer Service Center.

4.2.  The Visitor / Buyer / User can place an order on their own by pressing the "buy" and "place an order" buttons.

4.3.  After placing the order, the Buyer is sent a notification of the acceptance of the order for processing to the contacts specified by him when placing the order.  In the process of processing the Order, the Buyer receives an e-mail about the status of the order (in processing / Sent / Delivered).

4.4.  In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right:

1. To exclude the specified Product from the Order.  In this case, the Seller sends the Buyer a notification by e-mail at the address indicated by the Buyer during registration, with the corrected Order and a proposal to confirm it, or an employee of the Customer Service Center contacts the Buyer by telephone and clarifies the relevance of the corrected Order;

2. Cancel the Buyer's Order by notifying the Buyer by sending an appropriate email message to the address indicated by the Buyer during registration (or by calling the operator of the Customer Service Center).

4.5.  By joining this Agreement and placing an order, the User / Buyer confirms that he is familiar with the sections of the site "Payment and delivery";  agrees with them and understands them fully.

4.6.  The Visitor (Buyer) agrees that the price of the goods put in the "basket", its assortment and quantity will be relevant only at the time of the formation of the "basket" and may change if the purchase was not finalized by clicking the "place an order" button  ".

4.7.  After placing the Order on the Site and confirming it, the Buyer is provided with information on the estimated delivery date by sending an email to the address specified by the Buyer during registration / ordering, or by phone.

5. Payment

5.1.  The price of the goods is indicated in UAH.

5.2.  The order amount consists of the value of the ordered goods.

5.2.1.  The buyer pays the shipping cost as a separate additionalThe buyer when ordering the goods as the delivery address, according to the tariffs of the post office.

5.2.2.  The delivery service is considered to be provided at the time the Buyer receives the goods.

5.2.3.  The buyer understands and agrees that:

delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the time the Receiver receives the Goods and makes payment for it.  Claims to the quality of the purchased Goods arising after receipt and payment of the Goods are considered in accordance with the Law of Ukraine "On Protection of Consumer Rights" and the Seller's warranty obligations.  In this regard, the purchase of the Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purpose of warranty service or replacement, does not make it possible to carry out warranty service or replace the Goods by visiting the Buyer and does not imply the possibility of refunding the cost of delivery of the Goods in cases where the Buyer has  the right to a refund for the Goods as such, in accordance with the Law of Ukraine "On Protection of Consumer Rights".

5.3.  The price of the Goods is indicated on the Site.  In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this to confirm the Order at the corrected price or to cancel the Order.  If it is impossible to contact the Buyer, this Order is considered canceled.

5.3.1.  The price of the Goods on the Site may differ from the prices in the stores of the Seller's retail network.

5.4.  The cost of delivery service to the post office "New Mail" or "Ukrposhta" - according to the tariffs "New Mail" or "Ukrposhta"

5.5.  The price of the Goods on the Site can be changed by the Seller unilaterally.  In this case, the price for the Goods ordered by the Buyer is not subject to change.

5.6.  Payment The order is carried out by the Buyer:

1. In cash / non-cash upon receipt of the Order in the amount corresponding to the amount of the Order indicated on the Site;

2. By non-cash funds using bank cards when placing an Order in an amount corresponding to the amount of the Order indicated on the Site.

5.7.  If the Buyer makes an advance payment and the subsequent increase in the order value due to its adjustment, the Buyer makes an additional payment of the resulting difference.  In the event of a decrease in the value of the order, the resulting difference is returned to the Buyer in the manner of section 8 of this Agreement.

5.8.  The Seller has the right to provide discounts on the Goods, to hold promotions.  Types of discounts, promotions, procedure and conditions for taking part in promotions are determined by the Seller independently and are indicated on the Site and can be changed by the Seller unilaterally.

6. Delivery

6.1.  Delivery of goods is carried out throughout the territory of Ukraine, with the exception of the Autonomous Republic of Crimea and the territories of OOS, as well as around the world.

6.2.  The delivery time of the Order is determined in accordance with the delivery time of the carrier chosen by the Buyer, and the estimated delivery time is communicated to the Buyer by e-mail to the e-mail address after the Buyer's approval and confirmation of the Application.


6.3.  When placing the Order, the Buyer is warned that the receipt of the Order is possible at the department of the delivery service specified when placing the Order.

6.4.  The Seller makes every effort to comply with the delivery times set forth by the Buyer additionally by e-mail.  In this case, delivery delays are possible as a result of unforeseen (force majeure) circumstances beyond the control of the seller.

6.6.  The order is considered completed by the Seller at the time of its actual transfer to the Buyer by the carrier's employee with the execution of the relevant documents (Express waybill, printout of the PPO check).

6.7.  In order to avoid cases of fraud, as well as to fulfill the obligations assumed by the Seller upon delivery of the Order, the person delivering the Order has the right to demand the presentation of an identity document of the recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Application.

6.8.  The ownership of the goods and the associated risks are transferred from the Seller to the Buyer at the time of transfer of the goods to the Buyer by the carrier.

6.9.  The transfer of ownership of the goods is confirmed by a document issued by the Seller (consignment note, fiscal receipt, receipt, etc.).

6.10.  When accepting the Order at the carrier's office, the Recipient is obliged to inspect the delivered goods and check it for compliance with the declared quality, range and completeness of the Goods, as well as check the expiration date of the delivered Goods and the integrity of the packaging.  In the absence of claims to the delivered Goods, the Recipient signs the invoice or any similar document, which confirms the fact of delivery and receipt of the goods by the Buyer.  Signature on delivery documents to certificate7.1.  The Buyer has the right to refuse the Goods received and terminate the Sales and Purchase Agreement within 14 calendar days from the date of receipt of the Goods, excluding the day of purchase, with the exception of goods that cannot be exchanged and / or returned in accordance with clause 7.2.  present agreement.

7.2.  The goods cannot be returned in the following cases:

 - the goods cannot be returned in accordance with Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 M 172 (films, photographic plates, photographic paper, corsetry goods, perfumery and cosmetic products, feather and down products, soft toys, children's  rubber inflatable toys, toothbrushes, mouthpieces, shaving devices, shaving brushes, combs, combs and massage brushes, mute (for wind musical instruments), violin chins, gloves, fabrics, tulle and lace fabrics, length carpets, underwear  , bed linen, hosiery, aerosol products, products for newborns (diapers, nipples, feeding bottles, etc.), manicure, pedicure tools (scissors, nail files, etc.), jewelry made of precious  metals, precious stones, precious stones of organogenic formation and semi-precious stones).  In case of changes or additions to the said Resolution, this paragraph does not require adjustment or addition, and the parties are guided by the norms of the current legislation of Ukraine;

 - the integrity of the individual packaging is broken;

 - there are traces of use on the product;

 - 14 days have passed since the purchase of the goods;

 - the integrity of the labels is violated;

 - consumer qualities of the goods are not preserved;

 - the presentation of the goods has not been saved;

 - the product warranty period has expired.

7.3.  The Seller, when placing the Buyer's order for shipment, encloses a return application form in the shipment.  In this case, the application indicates the goods that can be returned as good quality goods, or in the absence of such information in the application, the buyer himself indicates the name of the goods to be returned.  Goods that cannot be returned in accordance with Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994, are not specified in the application.

7.4.  The buyer is obliged to complete all fields of the return application (return form).  Any additions (indication of additional goods that are returned and not indicated by the Seller in the application for a return; and in the case of the buyer's own entry of the name of the goods - the introduction of goods that cannot be returned) in the application are prohibited, and if they are available, no return is accepted.

7.5.  When returning the Goods in individual packaging (manufacturer's packaging), the Buyer is obliged to pack such Goods additionally, preserving the appearance of the Goods in individual packaging.  The Seller has the right to refuse to accept the Goods that are returned if they were packed improperly, as a result of which traces and / or damage (including those arising during its transportation (scratches, bruises, application  markings, additional fixing with tape of the cargo and / or accompanying documents, etc.) - as a Product, the presentation of which is not preserved by the Buyer.

7.6.  If, together with the Goods, the Buyer was provided with a technical passport, warranty card or other document, the Buyer's claims are considered by the Seller only subject to the provision of these documents.

7.7.  In the event that the Buyer returns the goods of improper configuration (mandatory documents are not attached), the return by the Seller is not accepted and is returned to the Buyer.  In this case, when the correct completeness of the return is formed, the Buyer can resend the goods for return to the Seller.

7.8.  The returned goods with a completed application for the return of goods must be sent by the Buyer by mail to the address: Lviv, st.  Veterans, 4th quarter 6, Yakimchuk Zoya.

7.9.  Return of goods of proper quality:

7.9.1.  The return of the Goods of good quality is possible if the goods have not been used, their presentation, consumer properties, seals, labels have been preserved, and the payment document issued to the Buyer along with the sold goods has been saved.

7.9.2.  If the Buyer refuses the Goods and the conditions of clause 7.5 are met.  The Seller returns to him the cost of the returned Goods within 30 days from the date of receipt of the returned Goods at the Seller's warehouse together with the return application completed by the Buyer.  A refund of the cost of the Goods is carried out to the person indicated in the order for the Goods, provided that such person provides a copy of his (her) national passport, identification code and a receipt for payment of the Goods for which the funds are returned.  If the Buyer indicated incorrect data in the order or7.10.  Return of goods of inadequate quality:

7.10.1.  A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities.  The received product must match the description on the Site.  The difference in design or decoration elements, colors from those stated in the description on the Site is not a sign of inadequate quality of the Goods and / or the impossibility of using it for its intended purpose.

7.10.2.  The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the goods.

7.10.3.  After receiving the Order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted and cannot be the basis for returning the goods.

7.10.4.  Claims for the return of the amount of money paid for the goods are subject to satisfaction within 30 days from the date of submission of the corresponding request (Article 13, Clause 4, Article 12 of the Law of Ukraine "On Protection of Consumer Rights").

7.11.  Sending goods upon return is at the expense of the Buyer.

7.12.  The Buyer is considered to be notified that in case of non-compliance with the requirements for processing the return of the goods and, as a result, the Seller does not accept the goods for return, the Seller is not responsible for the safety and return of the goods by the carrier to the Buyer.

At the same time, the Seller guarantees that the Buyer will notify the Buyer about the refusal to accept the goods within 2 (two) working days according to the details specified by the Buyer when registering on the website or placing an order without registration.

7.13.  Refunds are made by returning the cost of the paid Goods by postal order or by transferring to a bank card (the card must be issued on the territory of Ukraine; the currency of the card is hryvnia).  The method must be indicated in the appropriate field of the return request.

8. Warranty obligations

8.1.  The warranty period for the Goods is established by the manufacturer and is indicated on the label or on the tag.

8.2.  The Seller is not responsible for the defects of the Goods if they arose after its transfer to the Buyer due to the Buyer's violation of the rules for using or storing the goods, actions of third parties or force majeure.

9. Responsibility

9.1.  The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods purchased in the online store.

9.2.  The Buyer is fully responsible for the provision of false information, which entailed the impossibility of the Seller's proper performance of its obligations to the Buyer.

9.3.  The seller does not bear any responsibility for the statements and thoughts of Visitors / Buyers of the site, left as comments or reviews.

9.4.  The seller is not responsible for any damage, loss or expense (real or possible) arising from this site, its use or inability to use.

9.5.  The Seller is not responsible for the loss by the User / Buyer of the ability to access the account - the account on the Site (loss of login, password, other information).

9.6.  The Seller reserves the right to delete the information posted on the Site and take technical and legal measures to terminate access to the Online Store of Users / Buyers who create problems in the use of the Online Store by other Visitors / Buyers, or Visitors / Buyers who violate the requirements of the Agreement.

9.7.  The seller is not responsible for:

 - delays or failures in the process of performing an operation arising from force majeure, as well as any case of malfunctions in telecommunications, computer, electrical and other related systems;

 - actions of transfer systems, banks, payment systems and for delays associated with their work;

 - proper functioning of the Site if the Visitor / Buyer does not have the necessary technical means to use it, and also does not bear any obligations to provide users with such means.

9.8.  The seller is not responsible for the safety of the goods returned by the Buyer and not delivered to the seller by the carrier.

9.9.  The Seller is not responsible for the goods not accepted by the Seller for return from the carrier due to the Buyer's failure to comply with the terms of this Agreement.

10. Confidentiality and information protection

10.1.  The personal data of the User / Buyer is processed in accordance with the Law of Ukraine dated June 01, 2010 No. 2297-VI "On the protection of personal data".10.2.  The personal data of the Buyers is stored in the Seller's database at the address: 79007, Ukraine, Lviv, st.  Veterans, 4. Personal data is collected solely for the purpose of complying with the requirements in the field of regulation of tax relations, relations in the field of accounting and relations in the field of advertising.

10.3.  By providing his personal data when registering on the Site, the User agrees to their processing by the Seller, including for the purpose of promoting the goods and services by the Seller.

10.4.  The Seller uses the personal data of the User / Buyer:

 • to register the User on the Site;

 • to fulfill their obligations to the User / Buyer;

 • to evaluate and analyze the work of the Site

 • to determine the winner in promotions conducted by the Seller.

10.5.  The Seller has the right to send informational messages, including advertising messages, to the e-mail and mobile phone of the User / Buyer with his consent.  The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal.  Service messages informing the User / Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User / Buyer.

10.6.  The seller receives information about the ip-address of the site visitor.  This information is not used to identify the visitor.

10.7.  The Seller is not responsible for the information provided by the User / Buyer on the Site in a public form.

10.8.  The Seller has the right to record telephone conversations with the User / Buyer.  At the same time, the Seller undertakes: to prevent attempts of unauthorized access to information received during telephone conversations and / or its transfer to third parties not directly related to the execution of Orders, in accordance with the Law of Ukraine dated 02.10.1992 No. 2657-XII "On Information"  ...

11. Duration of the Public Offer

11.1.  This Public Offer comes into force from the moment of its acceptance by the Site Visitors / Buyer and is valid until the acceptance of the Public Offer is withdrawn.

12. Additional terms

12.1.  The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.

12.2.  The online store and the services provided may be temporarily, partially or completely unavailable due to preventive or other work or for any other technical reasons.  The Seller's technical service has the right to periodically carry out the necessary preventive or other work with or without prior notification to the Buyers.

12.3.  The provisions of Ukrainian legislation apply to the relationship between the User / Buyer and the Seller.

12.4.  In the event of any questions and claims from the User / Buyer, he must contact the Seller by phone or in another available way.  All disputes arising by the parties will try to resolve through negotiations, if no agreement is reached, the dispute will be referred to the court in accordance with the current legislation of Ukraine.

12.5.  The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.

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